Shipping & Refund Policy

Shipping Policy

Processing Time

All orders are processed and shipped within 14 business days from the date of purchase. Please double-check your shipping address at checkout — we cannot be responsible for delays caused by incorrect information.

Shipping Options & Costs

Available shipping methods and costs are calculated at checkout based on your order weight, destination, and chosen method. We ship both domestically and internationally.

International Orders

International shipments may be subject to customs duties and import taxes upon arrival. These fees are the responsibility of the recipient. We recommend checking with your local customs office before ordering. SWIXXZ LLC is not responsible for customs-related charges or delays.

Order Tracking

You'll receive a tracking number via email once your order ships. Please allow up to 24 hours for tracking to update after your confirmation email is sent.

Lost or Stolen Packages

We are not responsible for lost or stolen packages. Please contact your shipping carrier directly to file a claim.

Returns to Sender

If your order is returned to us due to an incorrect address, refused delivery, or failed delivery attempts, you may be charged additional shipping fees. We'll reach out to you — if we don't hear back within 30 days, the order may be canceled.

Changes & Cancellations

Contact us as soon as possible if you need to change or cancel an order. We process orders quickly and cannot guarantee changes once an order is in progress.

Questions?

Reach us at hello@swixxz.com.

Refund Policy

Exclusive Drops

All sales on exclusive drop releases are final. Due to the limited nature of our drops, we do not accept returns or exchanges for reasons of sizing, preference, or change of mind. Please review your sizing, shipping, and billing information carefully before placing your order — changes cannot be guaranteed once an order is submitted. We do not hold stock for size corrections.

Orders may only be canceled in the event of a critical error at the time of purchase (e.g., duplicate order, incorrect item selected), and only before the order enters production.

If a drop item arrives damaged, defective, or is not what you ordered due to our error, email hello@swixxz.com within 30 days of delivery with photos, and we will issue a refund or store credit. This applies to domestic and international orders alike.

Core Collection

Core collection items are eligible for size exchange within 30 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached. Exchanges are subject to availability — if your requested size is out of stock, we'll issue store credit instead.

To start an exchange, email hello@swixxz.com with your order number, the item(s) you'd like to exchange, and your preferred size. Customers are responsible for return shipping on size exchanges; we do not charge a restocking fee.

Final Sale Items

Underwear and other intimate apparel are final sale for hygiene reasons and are not eligible for return, exchange, or refund under any circumstance, including in the core collection.

Damaged Items

If any item — drop or core — arrives damaged, email hello@swixxz.com within 30 days of delivery with photos of the damage, and we'll make it right with a refund, exchange, or store credit.